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At 77 kk, your account data and payment activity — including transactions made through Rocket and Bank Transfer — are handled under a clear privacy framework you can read and act on. Access to our services depends on your local law and eligible regions, and this policy tells you exactly what we collect, why we hold it, and what you can do about it.
When you open an account with us, we collect the information needed to run it: your name, contact details, and the payment records tied to your deposits and withdrawals via Rocket or Bank Transfer. We also collect technical data your device sends automatically — browser type, session timestamps, and IP address — which helps us keep your account secure and the platform running properly. We do not sell your personal data to third parties. Information shared with payment processors like Rocket and Bank Transfer is limited to what those rails need to complete your transaction. Where we use third-party analytics or support tools, those providers are bound by data agreements consistent with this policy. Your data is retained for as long as your account remains active and for a period afterwards as required by applicable regulations. You can write to our support team at any time to ask what we hold, request a correction, or raise a concern. Because eligibility to use our services depends on your local law and the regions we serve, some rights and retention timelines may vary. If you have questions about how your information is processed in relation to Bangladeshi law, our support channel is the right place to start.
Understanding what falls inside and outside this policy helps you know exactly where your data rights apply when using your 77 kk account.
This policy covers all data collected when you register, log in, or update your 77 kk account — including your contact details, verification steps and session activity recorded on our platform.
Deposit and withdrawal records processed through Rocket and Bank Transfer are within this policy's scope. We hold transaction references and amounts tied to your account wallet for the period required by applicable rules.
General browsing of our site may involve anonymous usage data collected through standard analytics tools. This data does not identify you personally and is used only to improve how the platform functions.
Once a link or payment flow takes you outside our domain — including Rocket's own app or your bank's portal — their privacy terms apply, not ours. We have no control over data collected on those external services.
This policy gives you concrete steps you can take, not just abstract entitlements. If you want to know what personal data we hold on your account, you can request a summary through our support channel and we will respond with the relevant records. If any of your account details are out of date — a phone number, email address, or payment reference — you can correct them directly inside your account settings, or ask support to make the change if the field is locked. If you believe we have handled your data incorrectly, you can raise a formal concern with us in writing. We will acknowledge it and give you a clear response. For data tied to payment activity through Rocket or Bank Transfer, some records may be subject to minimum retention requirements under applicable financial rules, meaning we cannot always delete them on request — but we will explain the reason clearly if that applies to you. Availability of these rights may depend on your eligible region.
Contact support to request a summary of the personal data held on your 77 kk account, including login history and payment references linked to Rocket or Bank Transfer transactions.
Update your name, email or contact number directly in account settings. For fields that are locked post-verification, write to support with the correct information and we will process the update.
If you think your data has been handled incorrectly, send a written query through our support channel. We will respond with a clear explanation and, where applicable, the steps we will take to address it.
You can ask us to delete personal data we no longer need to hold. Some payment records may be retained under applicable financial regulations, but we will tell you what can be removed and what cannot.
If you have a question about how your data is handled, the fastest path is through one of the contact routes published on our site. All three routes go to the same team — use whichever fits your situation.
Open the chat window on any page of the site to reach our support team directly about an account or data question.
Send a written data or privacy query to our published support email. Written requests are useful when you want a documented response about your records.
The help section inside your signed-in account area covers common privacy questions and links to the correct contact form for formal data requests.
We apply consistent standards to the data we hold, from the moment you open your account to the point your records are no longer needed.
We use cookies to keep your session active and to collect anonymous usage statistics. You can manage cookie preferences through your browser settings. We do not use cookies to build profiles sold to advertisers.
Your account is protected by login credentials you set and session controls on our side. If you notice unexpected activity, contact support immediately so we can review your account access log.
Personal data is kept while your account is active and for a further period required by applicable regulations, particularly for payment records linked to Rocket or Bank Transfer. When retention is no longer required, data is deleted.
If this policy changes in a way that affects your rights, we will notify you through your registered contact details before the change takes effect. The current version is always available on this page.
These are the questions we hear most often about how 77 kk handles personal data. If your question is not here, contact support directly.
We collect the details you provide during registration — name, email address and contact number — along with technical data your device sends automatically. Once you make a deposit or withdrawal through Rocket or Bank Transfer, those transaction references are also held on your account.
Yes. Contact our support team through live chat, email or the help centre in your signed-in account area and request a summary of your records. We will provide the relevant data held under your account, subject to applicable rules in your eligible region.
Most fields can be updated directly in your account settings. If a field is locked after verification — which is common for name and identity details — write to support with the correct information and we will process the update and confirm once it is done.
Yes. Payment records linked to your account wallet are held only for the period required by applicable financial regulations and are not shared beyond what the payment rail needs to process your transaction. We do not sell or share transaction data for marketing purposes.
After an account is closed, we retain certain records for the period required by applicable rules — particularly payment data related to Rocket and Bank Transfer activity. Once that period ends, the data is deleted. We will explain the specific retention period if you ask us in writing.
Send a written concern to our support team via email or the account help centre. We will acknowledge your message, review the situation and give you a clear written response. If the matter involves your eligible region's data rules, we will factor that into our reply.